Terms of Use

The fleurdepearl.com website is intended solely for individuals and entities wishing to review, consider, purchase, or otherwise engage in retail transactions involving Fleur De Pearl's goods and services, and/or to transact business with or contact Fleur De Pearl on their own behalf (or, in the case of a gift or corporate transaction, on behalf of their intended recipients). We will not share the transactional preferences of any individual customer (whether a person or an entity) with any third party not affiliated with Fleur De Pearl without notice. This policy aims to protect the privacy and freedom of Fleur De Pearl's customers and the personal relationships Fleur De Pearl strives to develop with its customers and others authorized to use its website. If you have opted in for email and/or SMS updates, you will receive communications from Fleur De Pearl and collaborating brands, but only when relevant to the products, collections, or terms you have opted in for.

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We may require additional verifications or information. We reserve the right, at any time after receipt of your order, to accept or decline your order for any reason. Except as otherwise provided in these Terms and Conditions, we shall not be liable for any loss or damage of any kind that you may incur as a result of our refusal to accept or our cancellation of your order.

You must pay in full by debit or credit card, or via PayPal Secure Checkout in advance when you submit an order through our website. Payment will be collected at the time of placing the order. Full payment must be received in advance before any goods are prepared or dispatched. If any payment is subsequently withdrawn, disputed, charged back, or reversed in any manner by you, you will be responsible for paying the full amount of the sale, plus an administration fee and any additional fees incurred by Fleur De Pearl. If you are placing an order through a company, we may agree to credit terms via a separate written agreement. Please contact us to make arrangements.

Fleur De Pearl cannot confirm the price of an item until after your order is placed. Pricing errors may occur on the Fleur De Pearl website. Fleur De Pearl reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from Fleur De Pearl. Fleur De Pearl may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Pricing for products may differ between the Fleur De Pearl website and products available in-store.

As all of our products consist of live florals, all sales are final, and no refunds or store credit will be issued.

Orders cannot be canceled once Fleur De Pearl has begun processing the order. To ensure the prompt delivery of our arrangements as fresh as possible, the processing of an order commences almost immediately upon submission. However, should you wish to change or cancel your order, you are welcome to call us to check whether processing has commenced; if it has not, we may be able to accommodate your request to cancel and will do our utmost to meet your needs. Any changes to or cancellation of an order can only be made with Fleur De Pearl's prior written approval, and additional charges may apply. Any agreement by Fleur De Pearl to accommodate a cancellation request will be contingent upon payment of any and all costs, charges, and expenses already incurred by Fleur De Pearl up to that point, and you agree that such amounts may be deducted from any payments previously made to Fleur De Pearl. During routine website maintenance, any pricing issues may not be honored, and orders may be canceled and refunded when improper rates are applied. Accordingly, we encourage you to carefully review your order before submission.

The prices displayed on this website are quoted in U.S. Dollars and are valid and effective only in the United States. Additional shipping and other charges may apply for orders outside of the United States and/or into U.S. territories, and you will be informed of such charges and your responsibility for any portion thereof before we finalize and ship your order. Furthermore, while we strive to ensure that the taxes quoted for a particular order are accurate for the applicable location to which the order is being shipped, should an erroneous quote be provided, we will notify you of such error before finalizing and shipping your order. You will be responsible for all applicable taxes, regardless of the amount quoted on this website at the time of your order. Price quotes are valid for thirty (30) days.

Delivery will be deemed to have occurred at the time Fleur De Pearl places an order in the possession of any carrier service (e.g., UPS, USPS, FedEx, Hand Delivery) for customer delivery. Fleur De Pearl is not liable for any loss, theft, or damage to goods once they have been handed over to a carrier service for delivery to the customer. If you select a specific delivery date when placing your order, we will do our best to arrange delivery for that day. You acknowledge that requested delivery dates are non-binding estimates only and that you have no claim against us for any delays or early deliveries. Once your order is in the hands of the carrier, we have no control over the delivery process, and we recommend selecting a delivery date at least one day in advance to avoid disappointment. We reserve the right to make deliveries in installments, which shall not relieve you of your obligation to accept and pay for remaining deliveries.

You agree that you own or license the copyright (or are authorized by the copyright owner to send to us and use) any content or images you submit to us for custom work, and you warrant that none of the content or images contain anything that would infringe on any copyright, trademark, design right, or other intellectual property right of any third party. We will not check the content of any images provided by you. However, if we believe any image does not comply with these terms, we reserve the right to refuse to use it, without any obligation or liability to you. We will fully cooperate with any law enforcement authorities or court orders requesting or directing us to disclose the identity of or locate anyone sending any material in breach of these terms. Images sent to us remain under the existing copyright. By sending us an image, you grant us a license to modify, print, or otherwise use the image in accordance with the details of your order. By placing an order and accepting these terms, you accept any and all liability for any consequences of Fleur De Pearl using the images you provide. For companies or organizations providing corporate logos or trademarked images, it is your responsibility to ensure that any material supplied in any medium is not protected by any copyright law, or that any necessary permission for Fleur De Pearl to reproduce the images has been obtained. We may photograph products that we provide to you, including those decorated with a logo or other artwork supplied by you. We may display these photographs on our website or other advertising media for Fleur De Pearl's marketing and promotional purposes, unless specifically requested in writing by you not to do so.

The content on the fleurdepearl.com website, including, without limitation, the text, software, scripts, graphics, photos, sounds, music, videos, interactive features, trademarks, service marks, and logos contained therein ("Intellectual Property"), are owned by or licensed to Fleur De Pearl, LLC, subject to copyright and other intellectual property rights under United States and international laws and conventions. Intellectual Property on the website is provided to you AS IS for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of Fleur De Pearl, LLC. Fleur De Pearl, LLC reserves all rights not expressly granted in and to the website and the Intellectual Property. You agree not to engage in the use, copying, or distribution of any of the Intellectual Property other than as expressly permitted herein, including any use, copying, or distribution of Intellectual Property of third parties obtained through the website for any commercial purposes.

Fleur De Pearl, LLC acknowledges and agrees that it does not claim any ownership over any content that you, the user, submit, post, or display on or through the website, including any intellectual property rights that subsist in that content (whether those rights are registered or not, and wherever in the world those rights may exist). However, by submitting, posting, or displaying content on or through the website, you grant Fleur De Pearl, LLC a worldwide, non-exclusive, royalty-free license to reproduce, adapt, distribute, and publish such content on the fleurdepearl.com website for the purpose of promoting Fleur De Pearl, LLC and its products and services. You represent and warrant that you own the rights to the content you submit, post, or display on or through the website or otherwise have the right to grant the license set forth in this section.

In the event of a dispute arising out of or in connection with these Terms and Conditions, including any questions regarding its existence, validity, or termination, the parties shall first seek to settle that dispute through mediation in accordance with the American Arbitration Association's Commercial Mediation Procedures before resorting to arbitration, litigation, or any other dispute resolution procedure. If the dispute cannot be resolved by mediation within forty-five (45) days of the initiation of the mediation, then the dispute shall be submitted to final and binding arbitration under the Rules of the American Arbitration Association. The arbitration will take place in New York, New York, and shall be conducted in the English language. The arbitrator's decision shall be final and binding on the parties, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

Except as required by law, neither a party nor an arbitrator may disclose the existence, content, or results of any arbitration hereunder without the prior written consent of both parties. The parties agree that any arbitration shall be limited to the dispute between the parties individually. To the fullest extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any dispute to be brought in a purported representative capacity on behalf of the general public or any other persons. Fleur De Pearl, LLC and the customer agree that each may bring claims against the other only in their individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.

Fleur De Pearl, LLC shall not be held responsible for any delay or failure in the performance of any part of its services, delivery of goods, or other obligations as set forth in these Terms and Conditions, due to any cause beyond its control. This includes, but is not limited to, acts of God, changes in laws or regulations, embargoes, wars, terrorist acts, riots, fires, earthquakes, nuclear accidents, floods, strikes, power outages, volcanic activity, unusually severe weather conditions, and acts of hackers or third-party internet service providers. In the event of such a force majeure, Fleur De Pearl, LLC will make all reasonable efforts to promptly notify the customer and shall seek to find a reasonable solution to fulfill its obligations under these Terms and Conditions.